Last updated: March 14, 2026 · Effective date: March 14, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Zero Day IT 365 Inc. ("Zero Day IT 365", "we", "us", "our"), a corporation incorporated under the laws of Canada.
These Terms govern your access to and use of:
By using our platform, you represent that: (a) you are at least 18 years of age; (b) you are authorized to enter into binding agreements on behalf of your organization; and (c) your use of our platform complies with all applicable laws.
2.1 Account Creation
To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. Business accounts must be registered using a valid business email address.
2.2 Account Security
2.3 Account Suspension & Termination
We reserve the right to suspend or terminate your account at our discretion, with or without notice, if we reasonably believe you have: violated these Terms; provided fraudulent information; engaged in unauthorized resale activities; or posed a risk to the security of our platform or other customers.
3.1 Product Descriptions
We make every effort to ensure product descriptions, specifications, and images are accurate. However, manufacturer specifications, datasheets, and official product documentation supersede any description on our platform in the event of a discrepancy. We disclaim liability for errors or omissions in product information.
3.2 Pricing
3.3 Product Availability
All orders are subject to product availability at the time of fulfillment. If a product becomes unavailable after order confirmation, we will notify you within a reasonable timeframe and offer: a substitute product; a revised lead time; or a full refund. We are not liable for delays or unavailability caused by manufacturer production issues, supply chain disruptions, or force majeure events.
3.4 Authorized Reseller Status
Zero Day IT 365 is an authorized B2B reseller and distribution partner for the vendors listed on our platform. All products sold are genuine, manufacturer-sourced, and carry the applicable manufacturer warranty. We do not sell counterfeit, grey-market, or unauthorized products.
4.1 Order Process
Placing an order on our platform or submitting a purchase order constitutes an offer to purchase. A binding contract is only formed when we send written order confirmation. We reserve the right to decline any order at our sole discretion.
4.2 Purchase Orders
For business customers submitting purchase orders (POs): POs are subject to credit approval and acceptance by Zero Day IT 365. Conflicting terms in a customer's PO that differ from these Terms will not be binding unless expressly agreed in writing by an authorized representative of Zero Day IT 365.
4.3 Order Cancellation by Customer
4.4 Order Cancellation by Zero Day IT 365
We reserve the right to cancel any order due to: pricing errors; product unavailability; suspected fraud; export control restrictions; or inability to verify your identity or business legitimacy. You will receive a full refund of any payment made for cancelled orders.
5.1 Payment Methods
We accept credit cards (Visa, Mastercard, American Express), bank/wire transfers, and approved Net 30 terms for qualified accounts. Payment method availability may vary by order value and customer account status.
5.2 Credit Card Payments
Credit card payments are processed securely through Stripe Inc. We do not store or have access to your full credit card number. By providing payment information, you authorize us to charge the total order amount including applicable taxes and shipping.
5.3 Bank Transfer
For orders over CAD $5,000, bank wire transfers are available and encouraged. Orders paid by bank transfer will be processed upon confirmation of cleared funds. Wire transfer details will be provided on request.
5.4 Net Terms
Net 30 payment terms may be extended to qualified commercial customers subject to credit application and approval. Invoices not paid within terms are subject to a service charge of 1.5% per month (18% per annum) on the outstanding balance. We reserve the right to suspend service and place accounts with collections for non-payment.
5.5 Taxes
You are responsible for all applicable taxes, duties, and governmental charges on your purchases. We will collect and remit applicable Canadian taxes (GST/HST/PST). For US and international orders, you are responsible for any applicable import duties, tariffs, or local taxes.
6.1 Shipping
We ship to Canada, the United States, and select international destinations. Shipping costs, carrier selection, and estimated delivery timelines are provided at checkout. Delivery timelines are estimates and are not guaranteed.
6.2 Risk of Loss
Risk of loss and title to products transfers to you upon delivery to the carrier for FOB Origin shipments, or upon delivery to your specified address for FOB Destination shipments as agreed in writing. Standard shipments are FOB Origin unless otherwise specified in your quote.
6.3 Delivery Delays
Zero Day IT 365 is not liable for delays in delivery caused by: carrier delays; customs clearance; manufacturer lead times; natural disasters; labour disputes; or any other cause beyond our reasonable control.
6.4 Export Controls
Products sold by Zero Day IT 365 may be subject to Canadian and US export control laws and regulations, including Export Controls Act (Canada) and Export Administration Regulations (US). You agree not to export or re-export any product to embargoed countries or end users prohibited by applicable law. You are solely responsible for compliance with all applicable export laws.
7.1 Return Policy
7.2 RMA Process
To initiate a return, contact support@zerodayit365.com with your order number and reason for return. We will issue an RMA number within 3 business days. Products returned without a valid RMA will be refused and returned to sender at the customer's expense.
7.3 Manufacturer Warranty
All products carry the applicable manufacturer's warranty. Zero Day IT 365 will assist with warranty registration and claims, but warranty obligations remain with the manufacturer. We make no additional warranty representations beyond those provided by manufacturers.
7.4 Defective Products
Defective products identified within 30 days of delivery will be replaced or credited at our discretion. For defects identified after 30 days, warranty claims must be submitted directly to the manufacturer with our assistance.
8.1 Services Agreement
Managed services, SOC-as-a-Service, professional services, and support engagements are governed by a separate Master Services Agreement (MSA) and Statement of Work (SOW) executed between you and Zero Day IT 365. These Terms apply to platform use; the MSA/SOW governs service delivery.
8.2 Service Credits & SLA
SLA commitments and service credit entitlements are defined in your individual SOW. Service credits are the sole and exclusive remedy for SLA breaches and do not constitute a waiver of any other rights.
8.3 Customer Responsibilities
You are responsible for: providing accurate network documentation and access credentials; maintaining appropriate backup and disaster recovery procedures independent of our services; notifying us promptly of changes that may affect service delivery; and ensuring your use of managed services complies with applicable laws and third-party agreements.
8.4 Subcontractors
Zero Day IT 365 may engage qualified subcontractors to deliver portions of professional or managed services. We remain responsible for the quality of deliverables and ensure subcontractors comply with confidentiality obligations equivalent to those in your MSA.
9.1 Our Intellectual Property
All content on zerodayit365.com - including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the look and feel of the platform - is the exclusive property of Zero Day IT 365 Inc. or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
9.2 Restricted Uses
Without our express written consent, you may not:
9.3 Third-Party Trademarks
Brand names, product names, and logos of third-party vendors (Fortinet, Cisco, Palo Alto, HPE, etc.) displayed on our platform are the property of their respective owners. Their appearance on our platform does not imply endorsement beyond our authorized reseller relationship.
9.4 Feedback
If you provide feedback, suggestions, or ideas about our platform or services, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation or attribution.
You agree to use our platform only for lawful B2B purposes. You must not:
We reserve the right to investigate and take appropriate legal action against violations of this policy, including account suspension, cancellation of orders, and reporting to law enforcement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Nothing in this section limits statutory warranties that cannot be excluded under applicable consumer protection law in your jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
These limitations do not apply to: (i) liability that cannot be excluded by law (including death or personal injury caused by our negligence); (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that applicable law prohibits from being limited.
You agree to defend, indemnify, and hold harmless Zero Day IT 365, its directors, officers, employees, contractors, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:
In connection with your use of our platform or services, either party may disclose to the other certain confidential or proprietary information ("Confidential Information"). Each party agrees to: maintain the confidentiality of the other's Confidential Information using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); use Confidential Information only for the purposes of the business relationship; and not disclose Confidential Information to third parties without prior written consent, except as required by law.
Confidential Information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority (with reasonable prior notice where permitted).
Neither party will be liable for delays or failures in performance resulting from events beyond their reasonable control, including but not limited to: acts of God; natural disasters; pandemics or epidemics; war, terrorism, or civil unrest; government actions or embargoes; supply chain disruptions; labour disputes not involving the party affected; power outages; or internet or telecommunications failures. The affected party will promptly notify the other party and use commercially reasonable efforts to mitigate the impact.
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any conflict of law principles that would require application of the laws of another jurisdiction.
16.2 Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration administered by the ADR Institute of Canada under its applicable rules, with proceedings conducted in English in Ontario, Canada.
16.3 Jurisdiction
For disputes not subject to arbitration, you submit to the exclusive jurisdiction of the courts of Ontario, Canada. If you are located outside Canada, you waive any objection to jurisdiction based on forum non conveniens.
16.4 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT, YOU WAIVE ANY RIGHT TO A JURY TRIAL.
We reserve the right to modify these Terms at any time. We will:
Your continued use of our platform after the effective date of revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must cease using our platform and notify us to close your account.
18.1 Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any executed MSA/SOW, constitute the entire agreement between you and Zero Day IT 365 regarding your use of our platform and supersede all prior agreements and understandings.
18.2 Severability: If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
18.3 Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
18.4 Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
18.5 No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.
18.6 Language: These Terms are drafted in English. In the event of any conflict between an English version and a translated version, the English version will prevail to the extent permitted by applicable law.
18.7 Electronic Agreements: You agree that these Terms and any agreements formed through our platform satisfy any legal requirement that agreements be in writing.
Zero Day IT 365 Inc. - Legal Department
Email: legal@zerodayit365.com
Support: support@zerodayit365.com
Phone: 1-866-767-4335